We understand that you will have questions regarding the Wavetrend partner program and have included some of the Frequently Asked Questions below.

Please fill out the enquiry form under 'Contact Us' with any further questions.

Q: What are the benefits of accreditation from Wavetrend to my business?

A: As part of our Channel Partner strategy and marketing plan, we will actively promote our Accredited Partners worldwide. We will ensure that ‘Wavetrend Accredited’ guarantees excellent product and services to end-customers. Only Accredited Partners will be officially recognised as Wavetrend Partners and granted sales and technical support direct from Wavetrend.

Q: How much does the program cost?

A: The cost of the courses can be obtained upon request, and are based on a daily rate per person. Discounts are offered if multiple delegates from your company attend. Transport, accommodation and evening meals are not included in our prices.

Q: My staff has already undergone a Wavetrend training course in the past. Why should they do it again?

A: From time to time, new products are added to the Wavetrend portfolio and others are improved. In order to keep your accreditation valid, we may request that your staff undergo further training to ensure their skills remain up to date. However, we will evaluate each existing partner’s skills and expertise to ensure unnecessary modules are not taken.

Q: When will the training courses be run?

A: Courses are typically run monthly. In certain circumstances, we may run special courses to accommodate specific requirements. Exact dates and locations for training courses are available upon request.

Q: What needs to be done to maintain accreditation should we lose trained staff due to turnover?

A: Wavetrend accreditation status is subject to a partner retaining sufficient staff that have passed the required courses. This ensures that your organisation remains properly equipped to successfully deploy our products and solutions. If a partner loses or replaces a trained staff member, their replacement should be trained within two months.

Q: Can I become an accredited partner without trained installation staff?

A: No. Wavetrend is committed to maintaining the highest standards of service and support for all end customers. We will only grant ‘Accredited Partner’ status to companies who can reliably install and support our products. For resellers or consultants without the required technical resources, it is still possible to participate in the Wavetrend network through partnering with a Wavetrend Accredited Partner who can provide the necessary installation and support services.

Q: Is it necessary for all staff to be trained to the same level to achieve accreditation?

A: No. For larger companies with more staff and more specific job functions, each staff member can be trained according to his/her position, i.e. sales staff need only do the sales training course, while the technical staff will complete the full course. As long as all the training courses required by the accreditation level have been successfully completed, your company will be granted accreditation.

Q: Can I lose my accreditation status with Wavetrend?

A: Yes. In addition to failing to maintain a suitable complement of trained, knowledgeable staff, your accreditation status can be revoked if you do not conduct your business affairs with Wavetrend or your customers in an ethical and appropriate manner.